For books that are fulfilled at our facility (directly from Textbook Recycling), the following return policy applies:
In the event that you ordered the wrong book, your class was canceled, or you wish to return your item for any reason, we will accept your returned purchase for a refund provided you follow this return policy.
To receive a refund, we must receive the returned text or item in the same condition it was mailed to you within twenty-eight (28) days of your order date. Any supplemental materials such as CD's, DVD's, workbooks, etc. that were originally included with your purchase must be returned in order to receive your refund. Partial refunds will be issued for damaged or incomplete returns, so please package your item(s) carefully, include a copy of the pack sheet, and send your package to the address shown in the packing invoice. Or contact us at email@example.com.
All marketplace sellers have their own return policy. Sellers should accept a book back for a full refund in cases in which a book is incorrectly shipped, incorrectly described, or is received damaged. Most sellers will allow discretionary returns and will issue refunds for the cost of the text minus shipping fees. However, marketplace sellers reserve the right to charge a restocking fee or in some cases refuse a return.
If you have questions regarding your order, please contact the marketplace seller who shipped the book to you or contact us at firstname.lastname@example.org. Please reference your name and order number in your email so we will be able to easily identify and assist you.
You are responsible for the cost of return shipping except in cases in which a book was misdescribed, sent in error, or damaged in transit. We strongly recommend that you choose a trackable and insured method of shipping (such as Fed Ex, UPS, or Insured USPS) when returning your item to Textbook Recycling or the TBR marketplace seller. TextbookRecycling.com assumes no responsibility for late, damaged, or lost items and will issue partial or no refunds for late, damaged, or lost items.
All returns should be shipped to the return address that is included on the pack slip included with the book that was sent to you. Once your returned items have been received and processed, we will initiate the refund. Typically, once we have initiated a refund to your credit/debit card, it will be 1-2 days before that transaction appears on your card.