Below you will find answers to the most commonly asked questions about our book rental program. If you don't find your answer below, please contact us!
We rent both "new" and "used" books, and all used books are in good or better condition. We do not rent books that have torn or missing pages, stuck pages, broken spines, torn covers, or excessive highlighting/writing. We do our very best to describe all of the items we have for rent as accurately as possible whether they are new or used. If you find that you are not satisfied with your order for any reason, you may return your rental for a full refund, provided that you meet the conditions of our return policy.
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Whenever possible, we ship supplemental materials with our rental books. However, given the "one-user only" nature of some access codes and other resources, we do not guarantee that supplements will be included nor that any included supplement will be valid and/or functional. Even when mention of a supplemental material is made in the title of the book, your rental may or may not include such a supplement.
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Rental books are intended to provide value to multiple users. While minimal highlighting is allowed, please "pay it forward" by helping us ensure that every renter receives the best quality textbook possible. Writing in your rental text is not allowed, and if a book is determined to be unrentable due to writing or excessive highlighting, you will be charged the purchase price of the book minus the rental fees you may have already paid.
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We have rental periods of three popular lengths: 55, 95, and 135 days. Choose the rental period that best matches your needs when completing your order. If you realize that you still need the book for longer than your rental period, you can always purchase an extension of your rental period.
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Extending your rental period is easy. Either log on to our web page and go to the My Orders section of the My Account page, or open your order confirmation email and click on the My Account link to extend your rental period.
You will be given the option of extending your rental period for fifteen (15) or thirty (30) days. Your credit/debit card will charged for the extension fee and a confirmation email sent to you. As you are limited to only one extension per rental, choose the extension period that best matches your needs.
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Your order date is the day on which your order is completed and your credit/debit card charged. Your rental will ship as soon as possible after we receive your order, in some cases the same day of your order. Your due date is the last day of your chosen rental period. Your item will be considered "returned" if it has been shown as received by FedEx on or before your due date, even though the book may not arrive at our facility for several more days.
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If your book is not returned by its due date, we will automatically assess a late fee by charging your credit card the cost of a fifteen (15) day extension. If your book is returned after the expiration of the aforementioned fifteen (15) day extension, you will be charged the purchase price of the book minus any rental fees you may have already paid. If you wish to have us return a book for which you are charged the purchase fee, contact Customer Service to make arrangements to have the book returned to you at your expense.
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At any time during your initial or extended rental period, you may choose to purchase your rental. You will be charged the list price of the book minus any rental fees you may have already paid. Either log on to our web page and go to the My Orders section of the My Account page, or open your order confirmation email and click on the My Account link to purchase your rental.
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Enter the 10 or 13 digit ISBN number for the book you want into Buy & Rent Books field at our homepage and click on the blue Search button or simply hit the Enter key. The results page will display details about the book such as author, title, and edition, including price and availability of the book from our store as well as across the web. If we have the book in stock and you wish to rent the book directly from us, clicking on the green Add To My Cart button adds the book to your Buy/Rent Cart. When you are finished adding books to your cart, follow the simple steps to check out and finalize your order. If you prefer to rent the book from one of the other booksellers listed, click on the green Buy Here button next to their listing to leave our website for theirs.
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All major credit cards are accepted including American Express, Discover, Master Card, & Visa. Payment is made immediately using our encrypted, SSL technology. We use DigiCert and Authorize.net for encryption and authentication to securely process your transaction.
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We typically ship your book within one (1) business day from the time of your order. Please be aware that mail services are not available on weekends and holidays, so ordering on such days may delay your order from being processed.
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We guarantee that our books will arrive to you in good or better condition. If you receive a book that is damaged or incorrect, you must notify Customer Service within fourteen (14) days of your order date. Once you do contact us, you have the option of choosing between having a replacement book shipped at no additional cost or returning the book for a full refund.
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We use the U.S. Postal Service as our primary shipping service for outgoing rentals and FedEx for rental returns. The most economical method of shipping is Media Mail Standard Shipping. It will take anywhere from 3-10 business days for you to receive your package, depending on your location in relation to our Troy, Idaho facility. Customers needing their book within 2-4 business days should choose Priority Mail (expedited shipping).
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Follow our return procedures and use our FedEx shipping label for the return of your rental item(s). You may always see your due date and print your pack sheet and FedEx shipping label from the My Orders section of the My Account page, or open your order confirmation email and click on the My Account link.
Carefully package your item(s) so no damage is likely to occur in transit, as you may be responsible for damage that occurs to items that have not been packaged appropriately. Any supplemental materials such as CD's, DVD's, workbooks, etc. that were originally included with your rental must be returned. Include a copy of your pack sheet to help ensure prompt processing of your returned item. We will email you when your return has been received and processing completed.
Your item will be considered returned once it has been shown as received by FedEx, even though the book may not arrive at our facility for several more days. In order for a late fee not to be assessed, this returned date must be no later than your posted due date.
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You will receive an e-mail notifying you when your book(s) have been shipped. Using the delivery confirmation number provided in the e-mail, you may go to the USPS website to check the status of your package.
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If you need to cancel an order before it has been shipped, please notify us as soon as possible by sending an e-mail to customerservice@textbookrecycling.com or calling us toll free at 1-866-483-9826. Please keep in mind that we generally process orders within 1 business day. If your order has already been shipped, you will have to follow our return policy.
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We will only rent books to you that are in good or better condition. You, in turn, are solely responsible for the condition of the book from the time you receive it until it is returned to our possession (see Quality of Book Guarantee section in the Rental / Purchase Terms & Conditions). We ask that books be kept in good or better condition, though we anticipate that books will show ordinary wear and may have limited highlighting (up to 20% of pages is acceptable). If a rental book returned to us is damaged (excessive highlighting, writing, torn or missing cover/pages, broken spine, moisture damage of any kind, loose binding, mold or smoke damage, etc.) or in any manner rendered unsuitable for further rental, you will be charged the list price of the book minus any rental fees you already have paid. If your returned rental book is damaged and you are charged the list price of the book, we'll notify you of the charges and return your purchase to you at our expense.
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We are happy to issue a full refund provided that the book is received within twenty-one (21) days of your order date and is in the condition in which it was sent out. We will not refund the cost of shipping unless we have made an error- in this case we will reimburse you for shipping costs. To return a book, please log on and follow the instructions and procedures at the My Orders section of the My Account page, or open your order confirmation email and click on the My Account link. Once the returned book is received by us, you will be issued a refund to the credit/debit card you used to make the purchase.
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