You are solely responsible for monitoring the rental return date and returning the rental materials to us within the timeframe specified in your order. By using our rental service, you agree to follow our return procedures and use our FedEx shipping label for the return of your rental item(s). You may always see your due date and print your pack sheet and FedEx shipping label from the My Orders section of the My Account page, or open your order confirmation email and click on the My Account link.
Carefully package your item(s) so no damage is likely to occur in transit, as you may be responsible for damage that occurs to items that have not been packaged appropriately. Any supplemental materials such as CD’s, DVD’s, workbooks, etc. that were originally included with your rental must be returned. Include a copy of your pack sheet to help ensure prompt processing of your returned item. We will email you when your return has been received and processing completed. Textbook Recycling Co., LLC is not responsible for any aspect of a return shipment that does not follow these procedures. Your item will be considered returned once it has been shown as received by FedEx, even though the book may not arrive at our facility for several more days. In order for a late fee not to be assessed, this returned date must be no later than your rental period’s due date.
If it appears that you will need the book longer than your rental period, we make purchasing an extension very easy. Simply log on to the My Orders section of the My Account page, or open your order confirmation email and click on the My Account link. You are solely responsible for monitoring your rental due date and for returning your book before your due date. Books received after your due date will be assessed a late fee.
If your book is not returned by its due date, we will automatically assess a late fee by charging your credit card the cost of a fifteen (15) day extension. If your book is returned after the expiration of the aforementioned fifteen (15) day automatic extension, you will be charged the purchase price of the book minus any rental fees you may have already paid. If you wish to have us return a book for which you are charged the purchase fee, contact Customer Service to make arrangements to have the book returned to you at your expense.
If you do not return your rental by the due date at the end of the automatic fifteen (15) day extension, you will be charged the purchase price of the book minus any rental fees you may have already paid. You may keep any book for which you are charged the purchase price.
In the event that you ordered the wrong book, your class was canceled, or you wish to return your item for any reason, we will accept your returned purchase for a refund provided you follow this return policy.
To receive a refund, we must receive the returned text or item in the same condition it was mailed to you within twenty-eight (28) days of your order date. Any supplemental materials such as CD’s, DVD’s, workbooks, etc. that were originally included with your purchase must be returned in order to receive your refund. Partial refunds will be issued for damaged or incomplete returns, so please package your item(s) carefully, include a copy of the pack sheet, and send your package to Textbook Recycling Co., 421 S. Main St., Troy, ID 83871.
We strongly recommend that you use FedEx to return your purchase, as their shipments are trackable, insured, and arrive faster than those of most other shippers. To print a pack sheet and FedEx return label for your purchase, please log on and follow the instructions and procedures at the My Orders section of the My Account page. If you choose FedEx shipping for your return, we will deduct $7.00 per book/item or $12.00 a box from the amount of your refund to help defray your return shipping expenses. We have no financial interest in FedEx, but we have learned from years of shipping books that they provide the reliability and efficiency that our customers prefer.
If you choose to ship with the US Postal Service, UPS, or another shipper, paying for these shipping charges will be your sole responsibility and no deduction from your refund for shipping charges will be made. If you choose a shipper other than FedEx, we strongly recommend that you purchase additional services such as insurance and tracking confirmation. Textbook Recycling Co. assumes no responsibility for late, damaged, or lost items sent by a shipping method other than FedEx and will issue partial or no refunds for late, damaged, or lost items. Please package your item(s) carefully, include a copy of the pack sheet, and send your package to Textbook Recycling Co., 421 S. Main St., Troy, ID 83871.
Once we have received your returned item(s), we will initiate the refund. Typically, once we have initiated a refund to your credit/debit card, it will be 1-2 days before that transaction appears on your card.
In the event that we shipped you the wrong item or your purchase arrived damaged in transit and you wish to return your purchase, please follow the instructions above to return your item via FedEx. We will assume all FedEx ground shipping charges for such shipments, so no deduction from your refund for shipping charges will be made.