What services do you provide?
TextbookRecycling.com provides customers with an easy way to buy or sell textbooks and to compare prices for textbook across the web.
What kind of books do you buy and sell?
TextbookRecycling.com primarily buys and sells textbooks. We also buy other fiction and non-fiction titles depending on current market demand. If a title or ISBN isn’t listed in our database, we are not currently buying that title.
What is your policy regarding privacy and confidentiality?
We understand that your privacy and confidentiality are extremely important. Any personal information that you give us such as your name, e-mail address, mailing address, or any credit card information is kept strictly confidential and is used only to provide you with the best possible online experience. For more information, please read our Privacy & Security Statement.
What is the best way to contact Textbook Recycling?
You may call us toll free at 1-844-304-2665 10AM – 4PM PST Monday - Friday. You may also send us an e-mail to firstname.lastname@example.org. Written correspondence can be sent to the following address: TextbookRecycling.com, 630 N. Almon Suite #140, Moscow, ID 83843.
What condition are the books you have for sale?
We sell both "new" and "used" books. We do not sell books that have torn or missing pages, stuck pages, torn covers, or excessive highlighting/writing in them. We do our very best to describe all of the items we have for sale as accurately as possible whether they are new or used. If you find that you are not satisfied with your order for any reason, you may return your purchase for a full refund, provided that you meet the conditions of our return policy.
What forms of payment do you accept? Is payment secure?
All major credit cards are accepted including American Express, Discover, Master Card, & Visa. Payment is made immediately using our encrypted, SSL technology. We use DigiCert and Authorize.net for encryption and authentication to securely process your transaction.
How long will it take for my book to ship once I have ordered it?
We typically ship your book within 1 business day from the time of your order. Please be aware that mail services are not available on weekends and holidays, so ordering on such days may delay your order from being processed.
What shipping methods are available?
We use the U.S. Postal Service as our primary shipping service. The most economical method of shipping is Media Mail Standard Shipping. It typically will take anywhere from 3-10 days for you to receive your package, depending on your location in relation to our Moscow, Idaho facility. Customers needing their book within 2-4 days should choose Priority Mail (expedited shipping).
How can I check the status of my order?
You will receive an e-mail notifying you when your book(s) have been shipped. Using the delivery confirmation number provided in the e-mail, you may go to the USPS website (www.USPS.com) to check the status of your package.
How do I cancel an order?
If you need to cancel an order before it has been shipped, please notify us as soon as possible by sending an e-mail to email@example.com or calling us toll free at 1-844-304-2665. Please keep in mind that we generally process orders within 1 business day. If your order has already been shipped, you will have to follow our return policy.
I need to return a book. What is your return policy?
We are happy to issue a full refund provided that the book is received back in the condition in which it was sent out within 30 days of the original purchase date. We will not refund the cost of shipping unless we have made an error- in this case we will reimburse you for shipping costs. To return a book, please log on and follow the instructions and procedures at the My Orders section of the My Account page. Once the returned book is received by us, you will be issued a refund to the credit/debit card you used to make the purchase.